Developed by: Stamped
Support Email: hello@stamped.io
About Attentive Mobile
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
We are thrilled to partner with Stamped to offer a solution that will allow merchants to build a deeper connection with its customers and drive more loyalty through their SMS marketing program. Your most loyal customers are going to be your best advocates and the most likely to subscribe to your SMS program, and we look forward to the value that this will drive for our mutual merchants.
Attentive Mobile and Stamped
Stamped’s integration with Attentive enables brands to communicate and manage their reviews and loyalty programs using SMS. The integration pulls in various touch points and data from Stamped to Attentive so you can build Journeys that make sense for your brand growth goals. Best of all? Stamped and Attentive work for Reviews and Loyalty, so you can align all of your engagement marketing.
Stamped passes two types of data to Attentive:
- Events - these are customer behaviours or activities passed to Attentive to send automated, in-the-moment text messages. Once a subscriber completes an event, such as submitted a positive review, Stamped passes that data to Attentive to trigger an automated journey, such as sending a text message to say "thanks" and invite them to sign up for your loyalty program.
- Customer Attributes - these are characteristics of your customers and subscribers passed to Attentive to build segmentation. They allow you to create segmentation for your SMS journeys so you always know the right people are receiving your messages.
Once you have your Events and Attributes set up, you'll use them to create customized Segments. Segments are used to filter customers/actions and utilize them in your Attentive Journeys. For example, you can create a segment that tracks 10 star NPS (Net Promoter Score) submissions. This can then be used in a Journey to send an SMS message to those customers thanking them for the review.
Use cases
- Respond to positive or negative reviews
When a customer leaves a negative review, reply to address the issue and open a conversation turns a detractor into a future brand champion.
- Update customers when they've earned or redeemed loyalty points
Send your customers SMS text messages when they earn or redeem loyalty points to keep your loyalty program top of mind and to encourage their excitement.
- Update customers when their referral codes are redeemed
Referral codes are special discount codes used by your customers to share a discount with their network. When that code is used, the existing customer and new customer both receive a discount. Notify the existing customer who shared the code via SMS that they have earned the referral bonus to ensure they are aware and get them excited about spending it.