About ActiveCampaign
ActiveCampaign helps businesses grow by strengthening their relationship with customers utilizing a blend of automation and human touch. Companies are able to automate many behind the scenes processes and communicate with their customers across channels with personalized, intelligence-driven messages.
ActiveCampaign and Stamped
With ActiveCampaign Integration, you can create an automation email to target specific customer groups based on their recent user-content submission. For example, you can send a 'Thank You' email to the customer for a positive review, or, an 'Apology' email if the customer submitted a negative review.
Use cases
- Reply to positive and negative reviews
Thank your customers for positive reviews and reply to negative reviews faster with targeted campaigns.
- Respond to your NPS ratings
Your NPS provides direct insight into your overall brand appeal, customer loyalty, and areas that must improve if you want to thrive. Just as with product reviews, you should thank your customers for leaving a positive NPS and respond to your lower NPS scores to identify and solve issues impacting your overall brand.